Shield

The auto repair team at Family Auto Service has a “yes” mentality when it comes to customer service. All of our auto mechanics receive extensive annual training, and we back their work with a 3-year/36,000-mile nationwide warranty to give you extra peace of mind. Family Auto Service has many convenient locations to serve you in San Diego County: La Jolla, Santee, La Mesa, and Alpine. We love what we do and it shows in testimonials like the ones you will find below!

5
Family Auto Service - Alpine

Are always on time and straightforward. Labor rates are reasonable. Never had a problem with any of their repairs, and never caught them telling me something that wasn't true. Best of all, they don't condescend. I know cars and I hate it when shops don't listen and waste time diagnosing the problem you already identified for them, and then propose fixes that have nothing to do with the original issue. These guys listen and actually seem relieved when you know what you're talking about. Also never had them balk at the age or type of car or requested repair, which is nice. I've heard a lot of "we don't do that" in the San Diego area. That said, like all shops their mark up on parts can be inconsistent, so always show up with what you want replaced if you want the best prices on parts.

Thank you for the kind words, James. We appreciate the opportunity to serve. :-)

- Family Auto Service - Alpine
5
Family Auto Service - La Mesa

Professional honest pleasant staff

Thank you Fawn for taking time to share your experience with us

- Family Auto Service - La Mesa
5
Family Auto Service - La Mesa

Friendly and professional. .Stood by warranty and no questions asked.

Thanks great to hear. Thank you Robert

- Family Auto Service - La Mesa
5
Family Auto Service - La Mesa

Great family quality service!!!

Thank you, Tristan! Really appreciate that!

- Family Auto Service - La Mesa
5
Family Auto Service - Santee

Great customer service and prices

Thanks, Linda, for coming in to see us. We appreciate the opportunity to serve you and your vehicle. :-)

- Family Auto Service - Santee
5
Family Auto Service - Alpine

Family auto service has been my only service spot for my 2017 Ford Escape since I bought it. The people are amazing who work there, Jim and Theresa especially! Not only that the customer service is awesome, they have a package for oil changes and two tire rotations for $100! I always make an appointment and they are always on time and so friendly. They are honest and so helpful for me, being a single mom, plan any work that would need to be done (I also took my older BMW there) in future. I highly recommend this place. I have referred multiple family and friends as well who are just as pleased as me.

Thank you, Kymmie, for the incredibly kind words! We appreciate your feedback, your high recommendations, and your trust. :-)

- Family Auto Service - Alpine
4
Family Auto Service - La Jolla

The customer service at La jolla Family Auto Service is top notch. I brought my car in for repairs and the repair cost higher than expected compared to a quote from the dealership. I worked with customer service and they agreed to bring the repair cost down. Easy to work with and fast.

Thank you, Robert! Thank you for the kind words, and it was a pleasure to serve you!

- Family Auto Service - La Jolla
4
Family Auto Service - La Jolla

Family Auto Service did an alignment for my truck on 7/13/20 after someone had hit my front tire. Chris had helped me set an appointment and what to expect early in the morning. Chris was beyond helpful, friendly and professional with me from start to finish. Alignment took longer than expected, but that's a testament to how busy and how attentive to everyone they are. Now the only reason why they didn't get a 5 star from me was because my service advisor Abel, who wasn't friendly with me, told me my upper control arm was bent. When I was leaving Chris had told me my steering knuckle was bent instead. My invoice said knuckle was bent as well, I didn't enjoy getting misinformation, had I known it was the knuckle beforehand I would've had them fix my truck. I was under the impression it was just an upper control arm when I was leaving. Alas great local place, friendly people. Did my alignment and reset my traction light like I asked.

Thank you, Bryan, for this detailed review. We appreciate your feedback and we will discuss this in our lunch and learn meetings. We hope to provide a five star experience next time.

- Family Auto Service - La Jolla
5
Family Auto Service - La Mesa

Excellent service, always come here for my car problems because they are trustworthy.

Thank you so much for the kind words, Edward! We appreciate your support. :-)

- Family Auto Service - La Mesa
5
Family Auto Service - La Mesa

Excellent service

Thank you, Joey!

- Family Auto Service - La Mesa
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