Family Auto Service - La Jolla
Family Auto Service did an alignment for my truck on 7/13/20 after someone had hit my front tire. Chris had helped me set an appointment and what to expect early in the morning. Chris was beyond helpful, friendly and professional with me from start to finish. Alignment took longer than expected, but that's a testament to how busy and how attentive to everyone they are. Now the only reason why they didn't get a 5 star from me was because my service advisor Abel, who wasn't friendly with me, told me my upper control arm was bent. When I was leaving Chris had told me my steering knuckle was bent instead. My invoice said knuckle was bent as well, I didn't enjoy getting misinformation, had I known it was the knuckle beforehand I would've had them fix my truck. I was under the impression it was just an upper control arm when I was leaving. Alas great local place, friendly people. Did my alignment and reset my traction light like I asked.
Thank you, Bryan, for this detailed review. We appreciate your feedback and we will discuss this in our lunch and learn meetings. We hope to provide a five star experience next time.
- Family Auto Service - La Jolla