Family Auto Service - La Jolla
Breaking down is stressful, but from the moment I was on the line with a service representative, I felt taken care of and valued. They welcomed me by name when I arrived at the shop by tow-truck and were waiting to help me out of the truck and direct me inside to a representative for a few more details. Before I even told that woman my name, she welcomed me in with a "Hi Nicole!" They explained everything they were going to do, broke down how and why they would charge me for every detail of what was wrong with my car, and were very reasonable about their estimates. In every way their representatives and mechanics were timely, respectful, uplifting and just all around great people. If it wasn't for car trouble, I would not have met them...and I would have missed out. Typically car trouble is a lousy experience, but I walked away from this one feeling happy, respected, safe and pleased to return for all of my future car needs.