4.9 star rating based on 1825 reviews
La Jolla1027 Virginia WayLa Jolla, CA 92037(858) 260-2000
Alpine2417 Alpine BlvdAlpine, CA 91901(619) 445-1444
La Mesa7191 Alvarado RdLa Mesa, CA 91942(619) 469-1895
Santee10332 Mission Gorge Road Santee, CA, 92071Santee, CA, 92071(619) 562-2777
5
Family Auto Service - La Mesa

I knew I did not need cabin filter and thought, 'if they try to sell me one, I won't come back'. Well, it was not even mentioned and I am glad to say my trust in them was confirmed.

5
Family Auto Service - La Jolla

Breaking down is stressful, but from the moment I was on the line with a service representative, I felt taken care of and valued. They welcomed me by name when I arrived at the shop by tow-truck and were waiting to help me out of the truck and direct me inside to a representative for a few more details. Before I even told that woman my name, she welcomed me in with a "Hi Nicole!" They explained everything they were going to do, broke down how and why they would charge me for every detail of what was wrong with my car, and were very reasonable about their estimates. In every way their representatives and mechanics were timely, respectful, uplifting and just all around great people. If it wasn't for car trouble, I would not have met them...and I would have missed out. Typically car trouble is a lousy experience, but I walked away from this one feeling happy, respected, safe and pleased to return for all of my future car needs.

5
Family Auto Service - Alpine

Thanks again for providing the best of care for my vehicles. Your staff is always very helpful and professional.

4
Family Auto Service - La Jolla

Good background work (Kevin) searching out all the 'old' parts for my moke. Little upfront chat about how system there works & better communication 'upfront' would be good. Just letting the customer know when a vehicle is going to be delayed, by phone, every delay! Other than that misunderstanding(and I think Kevin & I are on the same page now) I had a very good experience and am using you all as we speak again! Thanks

4
Family Auto Service - Alpine

Ashley, Jim, Ken, Ron, Steve, and all those we don't often see in the office... I had to put their names in alphabetical order because they're all the best. The folks at Family Auto Service - Alpine really care about us and take great care of the health of our automobiles. One of our vehicles has over 435,000 miles with the original engine thanks to the regular service by Family Auto Service - Alpine.

5
Family Auto Service - La Jolla

efficient and responsive

5
Family Auto Service - Alpine

Great job. As usual for Jim and his crew...they come through on time and they do it right. And thanks for the $50 discount...!!

4
Family Auto Service - Alpine

Good service, fare prices.

5
Family Auto Service - La Jolla

Went for a smog test and got so much more...... great service lovely surroundings caring staff expert car care and 12 little tootsie rolls!

5
Family Auto Service - La Mesa

Excellent Customer Service and workmanship. I had work done that was under their warranty and I was not charged a dime for the parts, fluid or work. We are long time customers and will continue to have our cars serviced here.

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