4.9 star rating based on 1628 reviews
La Jolla1027 Virginia WayLa Jolla, CA 92037(858) 260-2000
Alpine2417 Alpine BlvdAlpine, CA 91901(619) 445-1444
La Mesa7191 Alvarado RdLa Mesa, CA 91942(619) 469-1895
5
Family Auto Service - Alpine

I was on my to Julian from North Park (central San Diego) yesterday to get my family's Thanksgiving pies and had just pulled off the 8 at Willow Rd. to grab a drink at McDonald's. That's when my temp. gauge went nuts and my car started overheating. My car is a mature, older lady (10 years old) and this had never happened. Yelp listed Family Auto Service - Alpine as the closest place to go, but I was skeptical as it only had 2 stars. Yikes. But I was desperate and stuck.Jim took great care of me from my panicky phone call to the end.They diagnosed the problem, rushed the parts from El Cajon, and stayed late to fix it. (Good thing, as they were going to be closed for the next 4 days and I was 30 miles from home the day before Thanksgiving!)I wasn't able to comparison shop with the price he quoted because my usual shop was already closed for the holidays. Turns out, the price I paid seems about average. Shew.But here's the most AWESOME part: I was totally CRUSHED that I couldn't get to Julian to buy my gluten-free pies (from Apple Alley), so Jim GAVE ME THE KEYS TO HIS JEEP so I could drive up the mountain while they worked on my car. WHAT!?!?!They got my car done, I got my pies, and all is good!

5
Family Auto Service - Alpine

I found Alpine Automotive to be accomodating, fast and honest. I'd highly recommend them, just be sure to talk with Ray.Driving over the Grapevine (Hwy 5) to San Diego, my SUV blew a hole in part of its exhaust system. Got towed to a great little shop in Lebec/Gorman where they apologized for not being equipped for the level of repair they thought was needed (they suspected one or both of my catalytic converters might need replacing) but did replace the blown out pipe, and assured me I'd reach San Diego without further incident since it was "all down hill from here."They advised I take my car to a full service shop when I arrived. They were right, I stayed under the speed limit and did make it to San Diego.There, my 80 yr. old ex-flight engineer father - who knows a thing or two about cars and can't stand to part with a dollar if he doesn't absolutely have to - recommended Alpine Automotive, just down the hill from his house. He has a truck older than Jehoshaphat that he can't stand to part with and Alpine Auto has managed to resuscitate it each time it gives up the ghost.The receptionist was friendly and I found myself doing something I normally never do, I told them what the shop in Lebec had suspected: that it might be a catalytic converter problem (think cha-ching! BIG bucks). I'm sure I had that panicked "what's next?!" look on my face because in an understanding way she told me not to worry, just wait for the diagnostic, it might not be so bad... I was pretty sure it would be bad, but her words did help bring my blood pressure down a few points.After an $80ish diagnostic the news came back: it was *not* either of the converters, it was a bad oxygen scrubber. I was out the door for about $280. Wowwwww.... sure beats thousands for a catalytic replacement. They could have told me it was the converter and I would have believed them, given that the other place was pretty sure that was the problem, but they were honest and that gained my respect.But the story doesn't end here. Leaving San Diego a few days later, the "check engine" light came on again so I pulled over (was about 40 minutes out of town) and called Ray at Alpine Auto. He listened as I told him what happened, asked me some diagnostic questions (you know, what's the engine temp look like, do you hear or feel anything odd when you step on the gas? Did it feel like you were losing power after the light came on?). I wanted to bring the car back, but wasn't sure if I should have it towed all the way to Alpine (think BIG towing bill). Ray was pretty sure, from my answers, that the car could make it on its own power and I felt better about driving it back after talking with him. He was right, too, I made it to Alpine without incident.Even though they had a car in every bay when I arrived, they squeezed me in that day, calling just before closing time. It was discovered the replacement oxygen sensor they'd just installed was bad, so they pulled it out and installed another one. They didn't charge me for the 2nd diagnostic, or for the labor involved with replacing the bad part, both of which I really appreciated. The part, of course, was still under its own warranty so of course there was no charge for that.It struck me that they could have told me the other oxygen sensor had gone bad, or that the converter had gone out after all, but they didn't. And while they were within their rights to charge for the additional labor - it wasn't their fault the part was defective, labor is labor after all - they replaced the defective part and didn't charge me anything extra. I call that good business.My car's been running great ever since, and I just got back from another trip over the Grapevine to visit my dad with no problems whatsoever. I understand others have had some issues with Alpine Automotive in the past, but my dad swears by them, and I have to say, after my own experience with them, I'd trust them to do the right thing. Maybe the other folks visited under different management, or maybe Alpine Automotive just got the message. I only experienced professional, courteous service, a surprisingly reasonable repair and above and beyond customer care after the fact (when the replacement part failed). If I ever have another problem when I'm in San Diego, I won't hesitate to go see Ray at Family Auto Service - Alpine. Thanks again, guys, for helping a girl in distress!

4
Family Auto Service - La Mesa

Came here 8 am without appt and was immediately seen, only 1 other customer and me this morning. Asked for full fluid change with all synthetic for my 02' Mustang GT. Â My quote would be $420.00 which is good for coolant flush, oil change, transmission and rear differencial drain and service all synth. Â They started work immediately. As I watched I noted attention to detail such as thoro inspections, cleaning the parts off, and the mechanical actually pulled the diff cover off; instead of the typical sucking of the fluid out as I've seen other places do. The service took 2.5 hours, the majority of that was taken by the coolant flush and to allow diff sealant to dry. Â The price was comparable to other shops and I was completely satisfied with the service. They do go over recommended maintenance that they find during their inspections; they found all legit problems that I knew about which I declined to perform until a later time.

Thank you for reviewing our shop Arnold! We are happy that your car is running well and that you were pleased with the work that our technicians provided for you. As a team, we strive to provide each of our customers with the best customer service possible and we are happy to hear that you received that while at our shop. Thank you again for your kind comments and we all hope to see you at the shop again in the future.

- Family Auto Service - La Mesa
5
Family Auto Service - La Mesa

Showed up early on my day off and was helped immediately. Its best make an appt like most places but i thought showing up early would help. Keeping my fingers crossed im not here for 3 hours like i was at big o tires

Hi Eric, we would like to thank you for leaving us your comments. I hope that we were able to get your car safely back on the road in a timely manner so you could enjoy your day off. Please visit us again for any of your other auto repair needs. We would love to see you.

- Family Auto Service - La Mesa
5
Family Auto Service - Alpine

It was extremely easy to drop off the car and know you were here for us. Wonderful people and feel like a special customer. We will be back!

4
Family Auto Service - Alpine

Kind of shocked about all the low ratings. We have had nothing but great service here and always with a smile. They do all the routine maintenance work on my wifes Lexus and daughters Acura and always do a great job for a fair price. We live about two miles away and they always offer the shuttle service to get us home if needed. From what i've seen EVERYONE in the place is very friendly and they always want to make sure we are satisfied.

5
Family Auto Service - Alpine

Wow, there are a bunch of whiners on here. The gang at Family Auto Service - Alpine have always treated me GREAT! Some people want something for nothing. YOU GET WHAT YOU PAY FOR! These guys and gals have saved my tons of money keeping all 3 of my cars going. Between the 2 cars I now own, I have over 460,000 miles and counting. Recently, i was broken down in New Mexico and called the owner on his cell phone. He answered promptly and gave me sound advice. One of the shops there in Gallup was going to charge me $500 for a full tune up. After talking with Rob, it cost me less than $10 (Bad Gas) Geesh! I owe that guy dinner!

I hate car issues. I spent many years trying to work on my own vehicles. I never seemed to have the right tools. Once I figured in my time spent, it always seems cheaper in the long run to take it to a pro. The gang at Alpine Auto have been great! They are friendly and always do a great job. I have 630,000 miles on my 3 cars thanks to their professionalism.

- Family Auto Service - Alpine
4
Family Auto Service - La Mesa

I have always been happy with the service here, granted they are not the fastest but they do good work. They do offer a AAA discount - so use it if ya got it! I really have never had an issue here and trust them and I have not trusted many mechanics over the years.

Hi Mark! Thank you for leaving us this very kind review of our shop. We are always happy to hear that our customers were pleased with the services they received and truly appreciate you for taking time to leave us a review.

- Family Auto Service - La Mesa
5
Family Auto Service - La Mesa

Jeremy helped me with my scion TC fast service and very helpful especially when I was on a 1 hr lunch break Thanks for the quote I very much appreciate of the fast service will definately come back !! :)Lora

Thanks for reviewing us Lora! We are glad to hear that you made it back from your break ok with all your repairs completed. We appreciate you taking the time to leave us your feedback and hope to see you in the shop again soon!

- Family Auto Service - La Mesa
5
Family Auto Service - Alpine

I have 3 cars. A Ford SUV 203,000 miles, Honda Civic 140.000 & Honda Accord 299,000 miles. All run spectacular thanks to the great staff at Alpine Auto. Let's face it, in this economy, who can afford a new vehicle? I will be driving these for many more years.