Shield

The auto repair team at Family Auto Service has a “yes” mentality when it comes to customer service. All of our auto mechanics receive extensive annual training, and we back their work with a 3-year/36,000-mile nationwide warranty to give you extra peace of mind. Family Auto Service has many convenient locations to serve you in San Diego County: La Jolla, Santee, La Mesa, and Alpine. We love what we do and it shows in testimonials like the ones you will find below!

5
Family Auto Service - Santee

Quick work and exceptional service!

Thank you, Aaron, for placing your trust in our auto repair team. We love making you smile! :-)

- Family Auto Service - Santee
5
Family Auto Service - La Jolla

Excellent and prompt service. Great communication and personal coordination from staff representatives. Highly recommended!

Thanks for the rave review, Greg. You’ve made our whole day! Thanks for coming in to see us. :-)

- Family Auto Service - La Jolla
5
Family Auto Service - Santee

Good service, good experience

Thanks for the five stars! We appreciate you. :-)

- Family Auto Service - Santee
5
Family Auto Service - La Jolla

Mike at the La Jolla location is a pro and is committed to customer service. They do what they say they are going to do and in a timely fashion. It’s great to have them in the neighborhood! They sell peace of mind.

You just made Mike's day with this awesome review! Thank you

- Family Auto Service - La Jolla
5
Family Auto Service - Santee

Great job again.

Great review. Thank you Kenny

- Family Auto Service - Santee
5
Family Auto Service - Alpine

I brought in my Honda because it was having a belt issue and was making a lot of noise. Jim and his team were very nice and called me in a few hours to inform me of what was causing my car issues. They even offered to drive me home so I did not have to wait for my vehicle. The team was able to repair my vehicle in less than 24 hours and I was back in the road, and felt safe in my vehicle. I felt respected and informed of the options available to fix my vehicle. I will be back for future services and oil changes. Thank you Family Auto! :)

Thank you, Rachel, for allowing us the opportunity to serve you and your Honda. We are so glad you're pleased with our service and we look forward to seeing you again next time you need us. Blessings to you! :-)

- Family Auto Service - Alpine
5
Family Auto Service - Alpine

What a terrific bunch of folks! I am so glad to have Family Auto to bring my car to. They offered a discount oil change that brought me in, and their service was professional and expedient. They related their findings after thoroughly checking my car without pressuring me. They are courteous and kind and I will be back. Thanks Family Auto.

Thank you, Gail! We appreciate your trust and look forward to seeing you again next time. Have a fabulous weekend! :-)

- Family Auto Service - Alpine
5
Family Auto Service - La Jolla

They're always upfront and honest about the car work that needs to be done and I always leave feeling like they really care about me and my vehicle.

Thank you Leiala for your 5-star review. It's always a pleasure to see you

- Family Auto Service - La Jolla
5
Family Auto Service - Alpine

My wife and I had just spent a week with our daughter in Santee and as we started home to AZ on the I-8, I noticed that one tire was well below the normal PSI. When I pulled off at Alpine, I saw a nail/screw in the tread. A service station attendant referred me to Family Auto Service just down the street. They completed the repair in less than 30 minutes and we were able to finish our 500-mile trip in good time that day. Today I received a follow-up text from them to find out if everything went well on our trip home. Talk about customer service! I would rate Family Auto Service an 11 on a scale of 1 to 10. Paul Preiser

Wow! Thank you so much for the kind words! We appreciate the opportunity to serve you and your family. Safe travels and enjoy your weekend! :-)

- Family Auto Service - Alpine
5
Family Auto Service - Alpine

It was my first experience at Family Auto Service. I showed up just before they closed. Due to a flat tire, that popped off the bead and was shredded. It was too late to order the special tires that I needed that day. Even though their lot was full, They moved cars in their parking bays. As to accomodate my Meyers Manx Buggy being safely inside overnight. I was trying to reach a friend to come pick me up, but I couldn’t reach anyone. Could you believe , the front reception girl was nice enough to give me a ride all the way to my house, which was not close. I brought in the tires the next day. And they installed them. I know they were extremely difficult to put and took longer and more manpower than expected, because the tires had been sitting for a while. When it came to my bill, they charged exactly what they quoted me. The day before (even though it was much more labor and time than expected). The manager texted me directly after my service. To make sure I was happy. Overall a 5 Star experience! Also while talking with Parker. He explained me that they have different specialized mechanics for all types of vehicles. So feel confident in bringing your diesels, foreign, or domestic cars here for all your service needs. Parker, Chris, Jim, and the Receptionist were all amazing. Thank you for turning a stressful car situation, into a pleasant experience. Matthew

What a wonderful review! Thank you so much for placing your trust in our auto repair team and allow us the opportunity to provide you a pleasant experience with less stress. We are thrilled you are happy with our service and we look forward to seeing you again.

- Family Auto Service - Alpine
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