4.9 star rating based on 1502 reviews
La Jolla1027 Virginia WayLa Jolla, CA 92037(858) 260-2000
Alpine2417 Alpine BlvdAlpine, CA 91901(619) 445-1444
La Mesa7191 Alvarado RdLa Mesa, CA 91942(619) 469-1895
5
Family Auto Service - Alpine

Great turnaround, honest estimate and no-overcharging. They fixed what was needed. Wonderful staff. Thank you Jim, Jeremy and Sheryl. To have great service with a welcoming staff is awesome. They are the most efficient Auto shop I have ever been to! I will always take my vehicle needs to Alpine Auto!

5
Family Auto Service - La Mesa

Great auto shop. Â They helped me through a very difficult and complex scenario. Â My engine had been damaged while getting an oil change at another facility. Â They were very patient, helpful, and knowledgeable. Â Carl was the person I dealt with and he was extremely helpful. Â Before I even brought my car in, he spent numerous conversations helping me walk through an issue from another facility. Â I would recommend them to anyone and appreciate all they did for me. Â The car is running beautifully and I have no complaints.I am really surprised by the negative comments on here. Â I would not take my car anywhere else.

Thank you for the kind words Eric, I showed the review to Carl and he was so happy to see how pleased that you were! We strive to have "over the top" customer service, and it is very nice to hear when it really comes through like this. I know that the Jeep is going to give you many great miles now, so enjoy!, and thank you again.

- Family Auto Service - La Mesa
4
Family Auto Service - La Mesa

I thought this place was great! I needed help with my car passing the smog. They located the problem, fixed it, and were even patient enough to sit through my questions and spend time with me explaining what was going on. Everyone was really kind, and for once I didn't feel like I was being cheated at a mechanic!I'll definitely come back here for any car troubles.

Hi Shawn,Thank you for the great review, we really appreciate the positive feedback! it was great to work with you, and we look forward to helping you on any other problems you might have with any of your cars. We appreciate you!

- Family Auto Service - La Mesa
4
Family Auto Service - La Mesa

While any automotive repair shop has to deal with the load of baggage their industry gives them, and the reputation that auto repair shops have, I find that both Alpine Auto and Bob Bowen Auto give me good service and are responsive. Yes, they are usually trying to 'add on' services (that one probably needs) and which didn't motivate the repair visit, but my sense is that they genuinely care about the customer. A recent visitresulted in one of those "search and destroy" missions to find out the root of a problem, and while it took longer than expected, the results were good, and the communication felt honest. I am as cynical as they come, and it is hard to fool me when I have my antennae up, so I left pretty pleased and will continue to go back to their locations for my cars and my kids' cars.

Hi Dave, Thank you for the kind words! We strive for over the top service and communication with our clients, so to hear your kind words tells myself and my staff that we were able to do that with you on your visit with us. We will always strive for that in the future as well, so thank you again.

- Family Auto Service - La Mesa
5
Family Auto Service - La Mesa

Went in to have some rounded off lug nuts replaced and fix a few other small issues. Â I was able to make an appointment on a Saturday and they got my car done in a timely manner, delivering on all promises. Â Very nice and easy to work with.

5
Family Auto Service - Alpine

We could not be happier with the service that we received from Family Auto Service - Alpine. From the time that I called to see if they could assist us, to the greeting as we entered the building, to the efficient and careful manner in which the work was done. The work was done well and at a reasonable rate.

5
Family Auto Service - Alpine

Great service & people. They keep my car running great!

5
Family Auto Service - Alpine

good and prompt also efficient service! Thanks happy holiday!

5
Family Auto Service - Alpine

Great shop.. I have been going here for a few years now and they are always very helpful. My dad owned his own shop growing so I never had to take my vehicle anywhere until he passed away and now I go to Alpine Auto... I really trust these guys!

5
Family Auto Service - Alpine

Family Auto Service - Alpine has been doing all of my work on my F150 for the last few years and I'm VERY happy with them. Some reviewers have whined about the "upsell" or the "hard sell", I believe their perception is a bit off. Whenever you take a vehicle to them for anything, they INSPECT it and tell you everything that is less than 100%. The decision is YOURS if you have it done or not, they're just telling you everything that you could do to get your vehicle running like brand new again.I have a specific example I'd like to share. My friend was visiting, and we were driving toward El Cajon (I live in Alpine) when her car suddenly died going down the freeway. Although it started again after we pulled to the side of the road, the check engine light was on; so we headed back home to Family Auto Service - Alpine to make sure everything was ok. Jim had one of his techs look everything over, and the cause of the dying/check engine light was nothing more than severe corrosion buildup on a battery terminal. HOWEVER, because Jim had his tech do the thorough inspection, he found that the tires were in severely bad shape. We knew they were old and "about to need replaced", but the tech found that two of the tires' tread was actually delaminating from the cords, and were about to blow. WE COULD HAVE DIED. Seriously, we had an angel looking over our shoulder that day (quote from Jim, but it's really true - and I am NOT a religious person!). We looked at the tires and agreed with their assessment, and the car was somewhat overdue for several other needed maintenance items as well (additionally, I AGREE with their expert opinion on all of that). We had Family Auto Service - Alpine take care of everything, and the car drives like it's brand new again! At no point was Jim ever PUSHING anything or giving us a "hard sell", he explained everything very thoroughly in plain english and offered options and alternatives and was genuinely concerned about the well-being of a new, potentially repeat customer (my friend). The car is in EXCELLENT shape again and she's VERY happy, and will absolutely be a repeat customer!! In that, they also further solidified my opinion and desire to be a permanent customer. GREAT job Family Auto Service - Alpine!