4.9 star rating based on 1328 reviews
La Jolla1027 Virginia WayLa Jolla, CA 92037(858) 264-1852
Alpine2417 Alpine BlvdAlpine, CA 91901(619) 383-2682
La Mesa7191 Alvarado RdLa Mesa, CA 91942(619) 618-1913
5
Family Auto Service - La Mesa

Went in to have some rounded off lug nuts replaced and fix a few other small issues. Â I was able to make an appointment on a Saturday and they got my car done in a timely manner, delivering on all promises. Â Very nice and easy to work with.

5
Family Auto Service - Alpine

We could not be happier with the service that we received from Family Auto Service - Alpine. From the time that I called to see if they could assist us, to the greeting as we entered the building, to the efficient and careful manner in which the work was done. The work was done well and at a reasonable rate.

5
Family Auto Service - Alpine

Great service & people. They keep my car running great!

5
Family Auto Service - Alpine

good and prompt also efficient service! Thanks happy holiday!

5
Family Auto Service - Alpine

Great shop.. I have been going here for a few years now and they are always very helpful. My dad owned his own shop growing so I never had to take my vehicle anywhere until he passed away and now I go to Alpine Auto... I really trust these guys!

5
Family Auto Service - Alpine

Family Auto Service - Alpine has been doing all of my work on my F150 for the last few years and I'm VERY happy with them. Some reviewers have whined about the "upsell" or the "hard sell", I believe their perception is a bit off. Whenever you take a vehicle to them for anything, they INSPECT it and tell you everything that is less than 100%. The decision is YOURS if you have it done or not, they're just telling you everything that you could do to get your vehicle running like brand new again.I have a specific example I'd like to share. My friend was visiting, and we were driving toward El Cajon (I live in Alpine) when her car suddenly died going down the freeway. Although it started again after we pulled to the side of the road, the check engine light was on; so we headed back home to Family Auto Service - Alpine to make sure everything was ok. Jim had one of his techs look everything over, and the cause of the dying/check engine light was nothing more than severe corrosion buildup on a battery terminal. HOWEVER, because Jim had his tech do the thorough inspection, he found that the tires were in severely bad shape. We knew they were old and "about to need replaced", but the tech found that two of the tires' tread was actually delaminating from the cords, and were about to blow. WE COULD HAVE DIED. Seriously, we had an angel looking over our shoulder that day (quote from Jim, but it's really true - and I am NOT a religious person!). We looked at the tires and agreed with their assessment, and the car was somewhat overdue for several other needed maintenance items as well (additionally, I AGREE with their expert opinion on all of that). We had Family Auto Service - Alpine take care of everything, and the car drives like it's brand new again! At no point was Jim ever PUSHING anything or giving us a "hard sell", he explained everything very thoroughly in plain english and offered options and alternatives and was genuinely concerned about the well-being of a new, potentially repeat customer (my friend). The car is in EXCELLENT shape again and she's VERY happy, and will absolutely be a repeat customer!! In that, they also further solidified my opinion and desire to be a permanent customer. GREAT job Family Auto Service - Alpine!

4
Family Auto Service - Alpine

I had handsdown one of the best mechanic experiences I've ever had, at this place. I was on a road trip from CA to NC when our 1985 Chevy short school bus overheated. Not an easy engine to work on, and you need to be able to trust the mechanic who does it because it has to get you across the country. Rey, the mechanic specialist, perfectly explained the problem (horridly bad/old radiator) and also explained what he could do to fix it, or what we could do ourselves along the way to help the problem.I gave it a 4/5 because they were a bit pricey ($50 diagnosis, $600 to replace the radiator), but that being said they were Very quick and Very reliable. We got all tbe way back to NC without a single problem!Rey, if you are reading this then you have 2 HUGE fans in Asheville, North Carolina! Thanks for everything, we got home safe! -- Lauren and Corlee

4
Family Auto Service - Alpine

In Nov., 2012, my car overheated while I was in Alpine. I left the car with them overnight, and picked it up later on the next day, thinking the car was fixed.It was not. It took while to sort out the problems, some of which concerned the work done by Alpine.Because the end of year holidays, other people and organizations were involved, it took a while to get it all taken care of, but I am ultimately a satisfied customer, and would go back again if I need to.Mistakes happen to everyone, so I don't much care about errors. I do care about how they are handled, and Alpine Auto stayed involved until the issue was resolved.Bottom Line: Alpine made a mistake, and made it right.

5
Family Auto Service - Alpine

After moving back to town I had a problem with my car. I'm so happy to have known about Family Auto Service - Alpine from past repairs so I knew just where to take it. They are still very friendly and efficient. They got my car repaired with no problems and at a very reasonable cost. I would refer family and friends to use Family Auto Service - Alpine when in need of any service or repairs.Thank Guys

i was having car problems on my way home to Mesa AZ and had my car towed to Family Auto Service - Alpine. Knowing I was traveling they got my car right in to find out the problem. After a short period of time, they came and told me the problem. They got the car fixed quickly and at a fair price. Great Service. I was back on the road in no time. The staff was friendly and great. I would recommend this repair shop to anyone.Thank You Family Auto Service - Alpine

- Family Auto Service - Alpine
5
Family Auto Service - Alpine

This shop has been there as long as I can remember. We are desert rats and have broken down on the freeway before, with truck, bikes and trailer. It's nice to know there is a full service shop somewhere in the distance, if something should happen, like it did to us.The staff is friendly and efficient.Thanks for being there for my family.I am proud to recommend you to my friends.