Family Auto Service - Alpine
Family Auto Service - Alpine has been doing all of my work on my F150 for the last few years and I'm VERY happy with them. Some reviewers have whined about the "upsell" or the "hard sell", I believe their perception is a bit off. Whenever you take a vehicle to them for anything, they INSPECT it and tell you everything that is less than 100%. The decision is YOURS if you have it done or not, they're just telling you everything that you could do to get your vehicle running like brand new again.I have a specific example I'd like to share. My friend was visiting, and we were driving toward El Cajon (I live in Alpine) when her car suddenly died going down the freeway. Although it started again after we pulled to the side of the road, the check engine light was on; so we headed back home to Family Auto Service - Alpine to make sure everything was ok. Jim had one of his techs look everything over, and the cause of the dying/check engine light was nothing more than severe corrosion buildup on a battery terminal. HOWEVER, because Jim had his tech do the thorough inspection, he found that the tires were in severely bad shape. We knew they were old and "about to need replaced", but the tech found that two of the tires' tread was actually delaminating from the cords, and were about to blow. WE COULD HAVE DIED. Seriously, we had an angel looking over our shoulder that day (quote from Jim, but it's really true - and I am NOT a religious person!). We looked at the tires and agreed with their assessment, and the car was somewhat overdue for several other needed maintenance items as well (additionally, I AGREE with their expert opinion on all of that). We had Family Auto Service - Alpine take care of everything, and the car drives like it's brand new again! At no point was Jim ever PUSHING anything or giving us a "hard sell", he explained everything very thoroughly in plain english and offered options and alternatives and was genuinely concerned about the well-being of a new, potentially repeat customer (my friend). The car is in EXCELLENT shape again and she's VERY happy, and will absolutely be a repeat customer!! In that, they also further solidified my opinion and desire to be a permanent customer. GREAT job Family Auto Service - Alpine!